Our Policies & Important Information

APPOINTMENTS

You can call us at 951.870.7189 or email us using the contact form on this site. We have availability Monday through Friday, with weekend appointments by request. Our last appointment time of the day, outside of Corona, is 2:30pm. Appointment times after 3 pm are reserved for twilight photo sessions only.

• Appointments are on a first come first serve basis.
• We do not “hold” available time slots.
• The property address is required to reserve an appointment.

IMPORTANT INFO:

• Your home will be shot AS-IS.
• The property must be photo-ready when we arrive.
• We do not provide any cleaning, moving or home staging services.
• Your photo package includes a specified amount of time for the photo session.
• The agent or agent’s representative must be present for the photo shoot.
• We do not shoot unattended homes.

PAYMENT:
Payment is due at the time of service or prior to image delivery. You may pay with cash, check or paypal at the time of service or we can email you an invoice that you can send payment through. There is a $25 fee for all returned checks. Payment must be received in full before your photos are delivered. A delay in payment may cause a delay in the delivery of your images.

PARKING:
If guest parking or free street parking is unavailable, clients will be responsible for any parking fees incurred by photographers to park in a nearby parking lot.

TRAVEL FEES:
There are no travel fees for properties located in Corona and/or one of the immediate surrounding cities. Properties located outside our local service area may incur a travel fee. Travel fees are calculated via Google Maps and are based on the distance & drive time from Corona, Ca 92882 to the client’s property.

INCLEMENT WEATHER:
In the event our perfect Southern California does not cooperate, please give us a call to reschedule your shoot. There is no cancellation fee for rescheduling your shoot due to bad weather. If you decide to keep your original appointment, any return trip to the property for “re-shoots” will incur a fee.

CANCELLATIONS:
If you need to cancel your appointment, we request 24 hours notice of cancellation. If you give less than 24 hours notice or repeatedly cancel appointments, we may require a $75.00 non-refundable security deposit to reserve your next photo shoot.

NO SHOWS/LATE SHOWS:
If you do not show up for your appointment or if you show up so late that the shoot has to be cancelled, you will be charged a $75.00 trip fee that must be paid in full before we can schedule another shoot for you.

SCRAPPED SHOOT:
If we arrive at the property and are unable to photograph the home due to lack of electricity, lack of interior access or other related issues, the shoot will be cancelled and you will be charged a $75.00 scrap shoot fee that must be paid in full before we can schedule another shoot for you.